Shipping & Courier Glossary
All the terms you need to know about parcel shipping
Voucher / Shipping Label
The document you print and attach to your package. It contains sender, recipient details and the shipment number. Through Shiplemon you create vouchers automatically.
Home →Tracking Number
A unique number assigned to each shipment that allows you to track your package in real-time and know exactly where it is.
Home →Volumetric Weight
Calculated from package dimensions (length × width × height / 5000). If it exceeds the actual weight, the courier charges based on volumetric weight. That's why using the right box size matters.
Home →Cash on Delivery (COD)
The recipient pays the product cost upon delivery. The courier collects the money and transfers it to the sender. Shiplemon manages COD payments from one platform.
Home →Customs
The government service that inspects goods entering or leaving a country. No customs within the EU. For non-EU countries (e.g. UK, US) there may be duties and VAT.
Home →Duties
Taxes imposed on goods when imported into a country. The rate depends on the product type and country of origin.
Home →Pick-up
Service where the courier comes to your address to collect the package. Through Shiplemon, pickup is included in the price.
Home →Express Shipping
Fast delivery service with 1-2 business day delivery. More expensive than economy but guarantees quick delivery.
Home →Economy Shipping
Budget-friendly delivery with 3-5 business day delivery. Ideal if you're not in a hurry and want to save money.
Home →Shipping Label
The document that accompanies every shipment with all shipping details. Printed through Shiplemon and attached to the package.
Home →Package Insurance
Optional service that covers the value of your package in case of loss or damage during transport.
Home →Charging Zone
Couriers divide destinations into zones. Shipping price depends on which zone your destination falls into. Through Shiplemon you automatically see the correct price.
Home →Frequently asked questions about shipping
What is a shipping voucher?
A shipping voucher (label) is the document you print and attach to your package. It contains shipping details and the tracking number.
What does volumetric weight mean?
Volumetric weight is calculated from package dimensions (length × width × height / 5000). If it exceeds the actual weight, you're charged based on that.
What is cash on delivery?
Cash on delivery (COD) means the recipient pays upon delivery. The courier collects the money and transfers it to the sender.
How does tracking work?
Every shipment has a unique tracking number. Through Shiplemon or the courier's website you can see in real-time where your package is.