Question 1

How do I send a parcel with Shiplemon?

Accepted Answer

Enter the pickup and delivery addresses, weight and dimensions, choose a courier from the price comparison and pay online. Your shipping label is sent to your email instantly.

Question 2

How much does it cost to ship a parcel?

Accepted Answer

Cost depends on weight, dimensions, destination and courier. Domestic shipments start from €2.50, EU from €8.90 and outside-EU from €14.90. Compare prices for free on Shiplemon.

Question 3

How long does parcel delivery take?

Accepted Answer

Within Greece 1-3 working days, EU 2-5 days, outside EU 5-12 days. Exact times depend on the courier and are shown during price comparison.

Question 4

How do I send a parcel abroad?

Accepted Answer

Pick the destination country in the Shiplemon form, enter dimensions and weight, compare prices from international couriers (DHL, UPS, FedEx, TNT) and book online. Non-EU shipments need a customs invoice.

Question 5

Do I pay customs duties on non-EU shipments?

Accepted Answer

Non-EU shipments may incur customs duties and VAT, usually paid by the recipient. Shiplemon offers a free customs duty calculator to estimate costs in advance.

Question 6

How do I track my parcel?

Accepted Answer

With the tracking number Shiplemon emails you after purchase. Track on our tracking page or directly on the courier's site. You also get SMS/email notifications on every status change.

Question 7

What items can I not ship by courier?

Accepted Answer

Forbidden items include weapons, ammunition, drugs, explosives, live animals, cash and certain liquids/lithium batteries. Each courier has its own list — see the full guide on 'What can I ship'.

Question 8

Is my parcel insured?

Accepted Answer

All shipments include basic insurance from the courier (typically €50-100). For higher-value parcels you can add extra insurance during booking for a small additional fee.

Question 9

Can I request a pickup from my home?

Accepted Answer

Yes, you can choose home pickup during booking. Pickup happens the next working day or the date you specify. Alternatively, drop the parcel at a courier shop or locker.

Question 10

How do I connect my eshop with Shiplemon?

Accepted Answer

Shiplemon integrates directly with WooCommerce, Shopify, Magento, OpenCart, PrestaShop and other platforms in minutes. Orders sync automatically and you create labels without copying data.

Question 11

Can I use multiple couriers from one dashboard?

Accepted Answer

Yes, this is the core feature of Shiplemon. Manage shipments from all couriers (ACS, ELTA, Speedex, Geniki, DHL, UPS, etc.) from a single dashboard with auto-assignment rules.

Question 12

How does cash-on-delivery work on Shiplemon?

Accepted Answer

Shiplemon supports cash on delivery for all partner couriers. See in real-time which amounts are pending, which have been collected and when they'll be deposited to your account.

Question 13

How do I manage order returns?

Accepted Answer

Shiplemon offers an automated returns system with a self-service customer portal. Set rules, send return labels automatically and track all returns from one place.

Question 14

Do I get business discounts on shipping rates?

Accepted Answer

Yes, businesses get access to corporate rates with significant discounts compared to retail. Shiplemon has negotiated rates with all couriers — you don't need your own contract.

Question 15

How does billing and invoicing work?

Accepted Answer

You only pay for the shipments you send, with no subscription required for the basic plan. Shiplemon issues a monthly invoice with itemized shipment details. Premium features available via monthly subscription.

Question 16

Does Shiplemon have an API for custom integration?

Accepted Answer

Yes, Shiplemon offers a REST API for all features — creating shipments, comparing rates, printing labels, tracking, COD management. Full documentation at docs.shiplemon.com.

Frequently Asked Questions

Everything you need to know about shipping parcels with Shiplemon

For Individuals

For Businesses & Eshops