A Complete Returns Solution for Retailers and Brands
Drive greater customer loyalty and repurchases with a personalized, fully-configurable online Returns Experience.
Returns Experience:
Just insert a simple webform into your “Returns Policy” section and help your customers easily submit a return request. Once approved a courier is notified to pick the package up and return it back to you. Surprise and engage with your customers at the point of return and improve your brand loyalty.
Return Rules:
Control how and when returns get processed with flexible flows, policies, shipping fees, and automation rules unique to your business needs. We identify return edge cases, so you can focus where it’s needed most. A seamless, self-service online return experience.
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Frequently asked questions about returns
How does returns management work with Shiplemon?
Shiplemon provides an automated returns system. You set the rules, the customer submits a request via a form, and the courier picks up automatically.
Can my customer create a return request on their own?
Yes! You can enable a returns page for your customers where they fill in their details and a return voucher is generated automatically.
Which couriers support returns through Shiplemon?
Returns are supported by all courier companies available on Shiplemon, for both domestic and international shipments.
Is there an extra cost for the returns service?
The returns management service is included in your Shiplemon subscription. You only pay the shipping cost for each return.